Summing up reader responses, Professor Jim Heskett finds compelling arguments for a process involving intuition based on analysis and experience.
Dominant among these was that the best way to reach a decision depends on a number of factors, including the nature of the decision, the nature of the decider, the information available, history, experience, the number of deciders, and so forth. the lack of control (replicability)." Pallavi Marathe put it this way: "'Careful Decisions' is a paradox ….
Nevertheless, several comments reflected an uneasy fondness for a good dose of intuition in the mix. If there is past data available to help predict the future, it may be a good idea to refer to it.
Guy Gould-Davies' comment was particularly insightful: "The idea of using feeling in the context of decision making makes many people highly uncomfortable which is why intuition gets a bad rap. But in most cases, the decision maker is posed with a unique challenge." Vanitha Rangganathan, arguing for the role of intuition in the creative process, commented that "Experience makes us personally wiser ….
'Wisdom of crowds' breeds convenient conformity and creativity is often lost in the process." At the other end of the intuition-analysis spectrum, R. Saxena opined, "I believe intuition ought not to play any part ….
Sincere effort to harness all the collective wisdom coupled with a commitment to deliver the Complete Solution ought to be the key." Most argued for a process involving intuition based on analysis and experience.
Rowland Freeman commented, "A great deal depends on the magnitude of the decision….The lesser the impact, go with experience and intuition." As Marlis K. the question should not be rational decision making OR intuition, but rather … while (a model) helps to diligently collect and analyze relevant data, it only gets you so far.how to combine both." David Kendall said, "In the most difficult case of no-time and high-risk, reliance on 'rational intuition' may be a preferred way to minimize direct and/or collateral damage if the decision goes wrong." Luis X. Add experience and it will get you a step further." Some of the most interesting comments raised questions about whether we should instead concentrate on ways to make our own decision-making processes more transparent to others and to ourselves.Edward Hare put it this way: "Openness and honesty are the sunlight that's needed to make …decision making as effective and efficient as it ought to be …." This may require a certain amount of self-awareness.Maree Conway said that "Our worldview conditions what we accept and don't accept as real, and this conditions how we make decisions.