We HAVE mail sent and have proof from the sender starting from the 23rd of August that has not been delivered to us.
I checked on USPS website "Estimate Postage", picked the option that this is a regular first class.
Letter with rigid objects, the estimated postage is 47c + 21c of non-machinery fee.
But when I got inside the Berryessa Postal Office, the service woman told me it has to be sent as a package and the cost is $2.62 instead.
They call themselves the USPS change of address assistant. Make sure you are changing your address w/ the USPS, not any other company.
I thought I was changing my address w/ the USPS for $1.00 and was charged $29.95 by this scam company.
This employee did not provide any customer service - we are not receiving all of our mail since she is the only one in this office most of the time and she is rude and unprofessional.
We are not the only folk who have had awful experiences with her.
We have requested a refund for a box that she assured we could not use, now we have no interest in using it.
We want this complaint escalated as it has been over a month (30 DAYS) since we have paid, yet have not received mail and did not have access to this box that we paid to rent.